Refund & Return Policy full

We understand that sometimes a product may not be what you expected it to be. In that event, we invite you to review the  terms related to returning or refunding a product. Given that our platform showcases a wide range of products, kindly view the refund and return policy for each category.

All requests can be sent through our Contact Us page. Submission of proof of purchase is required upon request to return/refund. Shipping expenses will then be shouldered by the customer.
Kindly take note that all requests are subject to approval from the Vendor/Supplier.

We respect your rights for a Refund or a Return. In this case, the Items must be returned to the Vendor immediately. 

 

Damaged product and wrong item received
All of our vendors including our team ensures the quality of the products that we sell. We do quality checks and inspections for every transaction before we ship your orders. We make sure that the items are in pristine condition and well packaged. However, we do understand that such circumstances are inevitable. 

Photos and videos of the damaged, defective and wrong product received must be sent to our customer service within 24-48 hours upon receiving the item so that our team can evaluate the issue and make it right. You may opt to exchange the item with the same one if available, or you can replace it with another item from the same brand. 

Return and exchange of purchased items
We do allow returns and exchange of the items as long as it does not fall under the categories  mentioned from the non-returnable items. The request for returning an item about your purchase should be 24-48 hours upon receiving the order.

We will request to send a photo for proof, provided that the item still has its tags included, unopened, unused and in pristine condition. You can request to exchange the product for another product under the same vendor within 7 days from delivery date. If there is a price difference from the item chosen, we will also request to send a proof of payment.

The transaction receipt, email or invoice must be sent to us to process your request. The vendor has the right to deny the return and exchange request if these conditions are not met.

Non-returnable items
Perishable products, fresh produce, accessories such as earrings, custom products, special/ personalized items and personal care goods are non-returnable due to sanitary purposes. We also do not accept returns for toxic and hazardous materials. For further assistance, please send us an email if you have questions or concerns about your specific item. 

Sale and promotional items
Unfortunately, we do not allow returns on sale items or gift cards.

Refunds
Once we received the items back to our warehouse and inspected the returned items, we will notify and let you know if the refund was approved or not. This also applies for photo and video proof for non-returnable items.

If approved, you’ll be automatically refunded on your original payment gateway used upon checking out.  Once we process the refund at our end, you will receive an email from us that it has been done. However,  please be reminded that it may take some time for your bank or credit card company to process the refund and appear in your account. We advise you to contact your bank. are no longer and post the refund too.

For any additional questions, you may contact us at support@atin.com.ph