General
When do I receive my order/s?
A. Standard delivery timeline is 3-5 working days for Metro Manila.
Luzon, Visayas, Mindanao - 5 to 7 working days
International - 7 to 14 working days
*Please be reminded that products will be shipped from different regions of the Philippines and it may take longer than the standard time.
What's the process if I received a damaged/wrong item
To process incorrect deliveries, our team will simply be requiring you to send us photos/ video of the products received.
However, kindly note our team is not liable for any damages incurred during the shipping process.
Shipping & Payment
Do you have a physical store? Can I pick up my orders?
Unfortunately, we do not have a physical store yet.
However, if you opt to pick up your orders, you may select "Pick Up" upon checkout and our team will coordinate with you directly.
Do you offer Same Day Delivery?
Yes we do for customers located in Metro Manila!
Kindly note: Deliveries may vary depending on the product availability and weather conditions.
What are your payment options? Do you accept COD?
Unfortunately, we do not accept COD as of the now. We accept payment through Gcash and Bank Transfer
What's the process for Cancellation & Refund?
You can request an order cancellation within 24 hours after you receive the order confirmation. You may email support@atinph.com for assistance.
For refund, please see the following payment methods for processing:
GCASH - 5 to 7 days.
Bank Transfer / Card Payments - 7 to 14 working days.